How do I purchase ZACC?

Just click on the “Buy It” tab on the front page of www.getzacc.com and follow the 2-Step on-screen instructions. You will receive an e-mail receipt for your purchase.

How Much Does ZACC Cost?

ZACC is simple to use and simple to pay for. There are NO annual fees, no monthly minimums. ZACC pricing includes two simple fees:

1. One Time Implementation: $149 — (pays for on-site inspection, software set-up, and training – additional locations extra)
2. Each grade is $5.50 per patient/responsible party.

Will ZACC Show Up on the Credit Report or Impact Patient’s Credit Score?

No.

ZACC is set-up to pull a ’soft inquiry’ which will not affect a credit score and which is invisible to creditors.

ZACC can only be seen when the individual requests their own credit report — on that report it will show up as an inquiry from ORTHOBANC/DRSNAME  (only the first 8-10 characters of your practice will show up on the report).

When will I get Trained?

Your training will be scheduled approximately two weeks after we receive your implementation fee. The credit bureaus require that an On-Site Inspection be completed before we can complete your training.  We will be in touch during this process.

How much is Training?

Training is included in your implementation fee.

When will I get my log-in and password?

Due to the required on-site inspection, and the application review conducted by the credit bureau, it typically takes 3-5 business days to implement your account once we receive your signed application and contracts.  You can reduce the time required by responding quickly to the call you will receive from the ComplyTraq inspector and by making sure you get your bank verification for completed and sent from your banker quickly.

Do I need an Onsite Inspection if I’m already a TransUnion Customer?

Yes.    Because the laws governing the requirements for access to credit information have changed, we have been instructed to require every new client to pass through an on-site interview.  The on-site interview is conducted by a third party professional and takes less than 30 minutes.

I could not download the contract and application forms.

The forms are also avaiable under the “Product” tab under “Downloads” at www.getzacc.com. If you are not able to download the forms from the website, send an e-mail to: getzacc@orthobanc.com and ask to have the forms e-mailed to you.

Do I need a Social Security Number?

The social security number is desired (it improves the bureau’s ability to get a positive match), but it is NOT required.

If two parents are going to split responsibility for treatment payment should you grade both parents?

Next Page »